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Contact Us

We're here to help

Get in Touch

Have questions, feedback, or need support? We'd love to hear from you. Please reach out using the contact information below.

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Note: Update the email address above with your actual contact email in contact.php.

What We Can Help With

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General Questions
How the service works, features, limitations
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Technical Issues
Upload errors, broken links, browser problems
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Legal Matters
DMCA notices, copyright issues, abuse reports
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Feature Requests
Suggestions and improvements

Before You Contact Us

Please check our documentation first – your question might already be answered:

Response Time

We aim to respond to all inquiries within 48 hours. For urgent issues like DMCA takedowns or security concerns, we'll prioritize your request. Please be patient – we're a small team!

Abuse & Security Reports

If you've discovered a security vulnerability or want to report abusive content, please email us immediately with:

  • Detailed description of the issue or content
  • The file's download link (if applicable)
  • Steps to reproduce (for security issues)
  • Any relevant screenshots or evidence

We take security and abuse seriously and will investigate promptly.

💬 We Want Your Feedback

OneFiles is constantly improving. Whether you have suggestions, complaints, or just want to say hi, we'd love to hear from you. Your feedback helps make the service better for everyone.